| call_id | arrival_time | queue_len_at_arrival | agents_on_duty | is_vip | wait_time_sec | answered | |
|---|---|---|---|---|---|---|---|
| 0 | 1 | 2025-01-01 09:01:43 | 8 | 10 | 1 | 128 | 1 |
| 1 | 2 | 2025-01-01 09:03:03 | 1 | 5 | 0 | 15 | 1 |
| 2 | 3 | 2025-01-01 09:04:09 | 2 | 8 | 1 | 11 | 1 |
| 3 | 4 | 2025-01-01 09:04:48 | 13 | 10 | 1 | 171 | 1 |
| 4 | 5 | 2025-01-01 09:05:31 | 6 | 10 | 1 | 67 | 1 |
| 5 | 6 | 2025-01-01 09:07:10 | 10 | 7 | 0 | 95 | 0 |
| 6 | 7 | 2025-01-01 09:08:25 | 12 | 6 | 0 | 142 | 0 |
| 7 | 8 | 2025-01-01 09:09:02 | 3 | 9 | 0 | 32 | 1 |
| 8 | 9 | 2025-01-01 09:10:15 | 7 | 8 | 1 | 89 | 1 |
| 9 | 10 | 2025-01-01 09:11:30 | 15 | 5 | 0 | 210 | 0 |
| 10 | 11 | 2025-01-01 09:12:45 | 4 | 9 | 0 | 43 | 1 |
| 11 | 12 | 2025-01-01 09:14:02 | 9 | 7 | 1 | 115 | 1 |
| 12 | 13 | 2025-01-01 09:15:20 | 11 | 6 | 0 | 78 | 0 |
| 13 | 14 | 2025-01-01 09:16:35 | 5 | 10 | 0 | 51 | 1 |
| 14 | 15 | 2025-01-01 09:17:48 | 14 | 5 | 0 | 188 | 0 |
| 15 | 16 | 2025-01-01 09:19:01 | 2 | 8 | 1 | 22 | 1 |
| 16 | 17 | 2025-01-01 09:20:15 | 8 | 9 | 0 | 102 | 1 |
| 17 | 18 | 2025-01-01 09:21:30 | 13 | 6 | 0 | 165 | 0 |
| 18 | 19 | 2025-01-01 09:22:42 | 6 | 10 | 1 | 73 | 1 |
| 19 | 20 | 2025-01-01 09:23:55 | 3 | 9 | 0 | 38 | 1 |
CPSC 330 Lecture 23: Deployment and conclusion
Varada Kolhatkar
Announcements
- Last lecture today 🥺!
- HW9 is due Friday, Dec 5th at 11:59 PM (No late submission allowed.)
- My OH next week has been moved to 11 AM. Do you prefer in-person or Zoom OH?
- For an in-person OH I’ll book a larger room.
❓❓ Questions for you
Imagine you’ve created a machine learning model and are eager to share it with others. Consider the following scenarios for sharing your model:
- To a non-technical Audience: How would you present your model to friends and family who may not have a technical background?
- To a technical audience: How would you share your model with peers or professionals in the field who have a technical understanding of machine learning?
- In an academic or research setting: How would you disseminate your model within academic or research communities?
Try out this moment predictor
https://cpsc330-moment-predictor.onrender.com/
- In this lecture, I will show you how to set up/develop this.
What is deployment?
- After we train a model, we want to use it!
- The user likely does not want to install your Python stack, train your model.
- You don’t necessarily want to share the dataset.
- So we need to do two things:
- Save/store your model for later use.
- Make the saved model conveniently accessible.
We will use the tools below
For Saving the model
- We will use Joblib
For making the saved model conveniently accessible
Class demo
Course evaluations (~15 mins)
https://canvas.ubc.ca/courses/170662/external_tools/53187
- They help us improve our teaching!
- UBC & CS uses them to provide rewards to instructors and TAs who are doing well!
- UBC & CS uses them to identify where instructors, TAs and courses need additional supports to improve.
- UBC uses these in evaluating professors for tenure and promotion.
- I’ll very much appreciate your constructive and concrete feedback.
What did we cover
Part 1: Supervised learning on tabular data: ML fundamentals, preprocessing and data encoding, a bunch of models, evaluation metrics, feature importances and model transparency, feature selection, hyperparameter optimization
Part 2: Dealing with other non-tabular data types: Clustering, recommender systems, computer vision with pre-trained deep learning models (high level), language data, text preprocessing, embeddings, topic modeling, time series, right-censored data / survival analysis
Part 3: Communication, ethics, and deployment
What we didn’t cover
- How do these models work under the hood
What next?
If you want to further develop your machine learning skills:
Practice!
Work on your own projects. Make your work available and reproducible.
If you are interested in research in machine learning
- Take CPSC 340. If you do not have the required prereqs you can try to audit it.
- Get into the habit of reading papers and replicating results
❓❓ Questions for you
For each of the scenarios below
- Identify if ML is a good solution for a problem. If yes
- Frame the problem to a ML problem.
- Discuss what kind of features you would need to effectively solve the problem
- What would be a reasonable baseline?
- Which model would be a suitable model for the given scenario?
- What would be the appropriate success metrics.
QueuePredictor app with call-level data
Scenario: A call center wants to inform callers of their expected wait time when they join the queue.
Available data: Historical calls with both completed (answered) and abandoned (hung up) calls.
QueuePredictor app with interval data
| interval_start | calls_arrived | avg_wait_time_sec | callers_abandoned | avg_queue_len | avg_agents_on_duty | |
|---|---|---|---|---|---|---|
| 0 | 2025-01-01 09:00:00 | 4 | 81.25 | 0 | 6.00 | 8.25 |
| 1 | 2025-01-01 09:05:00 | 7 | 54.29 | 1 | 5.29 | 8.71 |
| 2 | 2025-01-01 09:10:00 | 3 | 37.00 | 0 | 4.00 | 9.00 |
| 3 | 2025-01-01 09:15:00 | 4 | 147.00 | 1 | 11.75 | 7.00 |
| 4 | 2025-01-01 09:20:00 | 3 | 99.67 | 1 | 7.00 | 7.00 |
Scenario: Same problem, but data is aggregated by 5-minute intervals instead of individual calls.
Available data: Each row represents a time window with summary statistics.
❓❓ More scenarios for practice
| App | Goal |
|---|---|
| To-doList App | Keep track of the tasks that a user inputs and organize them by date |
| SegmentSphere App | To segment customers to tailor marketing strategies based on purchasing behavior |
| Video app | Recommend useful videos |
| Dining app | Identify cuisine by a restaurant’s menu |
| Weather app | Calculate precipitation in six hour increments for a geographic region |
| EvoCarShare app | Calculate number of car rentals in four increaments at a particular Evo parking spot |
| Pharma app | Understand the effect of a new drug on patient survival time |
Conclusion & farewell
That’s all! We made it! I hope you learned something useful from the course. You all are wonderful students and I had fun teaching this course ♥️!
If you didn’t fill out course evaluations during class , it’ll be great if you can fill them in when you get a chance.
Time permitting
- Class picture 😊
