| call_id | arrival_time | queue_len_at_arrival | agents_on_duty | is_vip | wait_time_sec | answered | |
|---|---|---|---|---|---|---|---|
| 0 | 1 | 2025-01-01 09:01:43 | 8 | 10 | 1 | 128 | 1 |
| 1 | 2 | 2025-01-01 09:03:03 | 1 | 5 | 0 | 15 | 1 |
| 2 | 3 | 2025-01-01 09:04:09 | 2 | 8 | 1 | 11 | 1 |
| 3 | 4 | 2025-01-01 09:04:48 | 13 | 10 | 1 | 171 | 1 |
| 4 | 5 | 2025-01-01 09:05:31 | 6 | 10 | 1 | 67 | 1 |
| 5 | 6 | 2025-01-01 09:07:10 | 10 | 7 | 0 | 95 | 0 |
| 6 | 7 | 2025-01-01 09:08:25 | 12 | 6 | 0 | 142 | 0 |
| 7 | 8 | 2025-01-01 09:09:02 | 3 | 9 | 0 | 32 | 1 |
| 8 | 9 | 2025-01-01 09:10:15 | 7 | 8 | 1 | 89 | 1 |
| 9 | 10 | 2025-01-01 09:11:30 | 15 | 5 | 0 | 210 | 0 |
| 10 | 11 | 2025-01-01 09:12:45 | 4 | 9 | 0 | 43 | 1 |
| 11 | 12 | 2025-01-01 09:14:02 | 9 | 7 | 1 | 115 | 1 |
| 12 | 13 | 2025-01-01 09:15:20 | 11 | 6 | 0 | 78 | 0 |
| 13 | 14 | 2025-01-01 09:16:35 | 5 | 10 | 0 | 51 | 1 |
| 14 | 15 | 2025-01-01 09:17:48 | 14 | 5 | 0 | 188 | 0 |
| 15 | 16 | 2025-01-01 09:19:01 | 2 | 8 | 1 | 22 | 1 |
| 16 | 17 | 2025-01-01 09:20:15 | 8 | 9 | 0 | 102 | 1 |
| 17 | 18 | 2025-01-01 09:21:30 | 13 | 6 | 0 | 165 | 0 |
| 18 | 19 | 2025-01-01 09:22:42 | 6 | 10 | 1 | 73 | 1 |
| 19 | 20 | 2025-01-01 09:23:55 | 3 | 9 | 0 | 38 | 1 |